E-commerce

Order Status & Management

Let customers check orders, modify delivery, request returns, and track shipments—all via WhatsApp without human intervention.

📦

85%

Queries automated

⚡

<2min

Resolution speed

🔄

100%

Self-service returns

📉

-70%

Support tickets

❌ The Problem

• Support overwhelmed with "Where's my package?" questions all day
• Order modification requests creating workflow bottlenecks
• Return process too complex, losing customers
• Customers frustrated waiting hours for simple status updates
• Team manually looking up orders in admin panel constantly

✅ The Solution

• AI integrates with your order system (Shopify, WooCommerce, custom API)
• Customers text order number or email, bot instantly shows status
• Provides tracking links, delivery ETA, and carrier info automatically
• Processes address changes, delivery preferences, and return requests
• Generates return labels and initiates refunds per your policies

Real-World Example

Fashion Retailer

The Scenario

"Customer: 'I need to change my delivery address! I'm moving to a new apartment tomorrow.' Bot: 'No problem! I found your order #12847 scheduled for delivery Tuesday. What's the new address?'"

"Customer provides new address. Bot: 'Got it! Let me update that with FedEx...' [Updates shipping in real-time] 'All set! Your package will now be delivered to 456 Oak St, Apt 3B. Here's your updated tracking link.'"

"Total interaction time: 60 seconds. Customer delighted. No support ticket created. No human involved. Order system automatically updated."

The Result

This retailer handles 3,500+ order updates per month automatically. Support tickets related to order status dropped 70%. Customer satisfaction score for order management: 95%. Team now focuses on product issues, not repetitive tracking lookups.

Automate order management end-to-end

Give customers instant order updates, self-service modifications, and hassle-free returns. Your team focuses on growth.

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