Healthcare

Healthcare Appointment & Triage

Pre-screen patients, schedule appointments, send test results, medication reminders, and answer common health questions—HIPAA-compliant and secure.

🏥

90%

Bookings automated

💊

+45%

Medication adherence

✔️

-60%

No-shows

❤️

4.9/5

Patient satisfaction

❌ The Problem

• Reception overwhelmed with appointment booking calls
• Patients missing medication schedules leading to poor outcomes
• Can't afford 24/7 phone staff but patients need after-hours help
• High no-show rates wasting valuable appointment slots
• Staff manually triaging patients, slowing down urgent cases

✅ The Solution

• AI collects symptoms and schedules with appropriate provider
• Sends medication reminders at prescribed times, tracks compliance
• Shares test results securely via encrypted WhatsApp messages
• Appointment reminders 24hrs before reduce no-shows dramatically
• Escalates urgent symptoms immediately to on-call staff

Real-World Example

Medical Practice

The Scenario

"Patient at 10pm: 'I've been having persistent headaches for a week.' Bot asks triage questions: severity, frequency, other symptoms. Determines it's non-urgent based on responses."

"Bot: 'I recommend seeing your GP. I have availability with Dr. Chen on Thursday at 2pm or Friday at 10am. Which works?' Patient: 'Thursday.' Bot books appointment, sends confirmation with pre-visit questionnaire link."

"24hrs before: Bot sends reminder with parking info and asks to confirm. Day of: Bot checks in 2 hours before. Patient arrives on time, paperwork already completed."

The Result

Practice now has 850+ patients using WhatsApp for appointments and medication reminders. Reception staff reduced from 3 to 1. No-shows down 60%. Patient satisfaction score: 4.9/5. Medication adherence improved 45%, leading to better health outcomes.

Better patient care, lower costs

Automate scheduling, reminders, and routine questions. Your staff focuses on patient care, not logistics.

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