Support

Intelligent Support Bot

Slash support costs while improving response times. Handle FAQs, troubleshoot issues, check order status, and escalate complex cases to humans with full context.

🤖

65%

Tickets deflected

⏱️

3min

Avg resolution

⭐

4.8/5

Customer satisfaction

💰

-50%

Support costs

❌ The Problem

• Support team drowning in repetitive "Where's my order?" questions
• Long wait times frustrating customers and hurting retention
• High support costs eating into margins (agents are expensive)
• Can't afford 24/7 support but customers expect it
• Knowledge base exists but customers don't use it

✅ The Solution

• AI agent trained on your help docs instantly resolves common issues
• Looks up order status, tracking info, and account details automatically
• Provides troubleshooting steps with screenshots and videos
• Only escalates truly complex cases—with full conversation context
• Runs 24/7 without breaks, vacations, or sick days

Real-World Example

E-commerce Brand

The Scenario

"Customer messages at midnight: 'Where's my order? It was supposed to arrive today!' AI bot instantly looks up the order using their phone number, finds the tracking info, and sees the package is delayed."

"Bot apologizes for the delay, explains the carrier issue, offers to reroute to a nearby pickup location, and provides the direct carrier support number. Also applies a 10% discount code for next order as a goodwill gesture."

"Customer: 'Thanks! Can you reroute to the FedEx on Main Street?' Bot confirms the new address, updates shipping, sends new tracking link. Total interaction: 90 seconds. No human involved."

The Result