Automotive

Auto Service Reminders & Booking

Send service reminders based on mileage/time, book appointments, provide quotes, update on repair status, and answer maintenance questions—keeping customers coming back.

🚗

+60%

Return service rate

🔧

95%

Shop utilization

💰

+35%

Upsell approval

🏆

78%

Customer loyalty

❌ The Problem

• Customers forgetting service intervals, not returning for maintenance
• Shop not fully booked, leaving money on the table
• Playing phone tag for appointments and follow-ups
• Customers anxious about repair status, calling constantly
• Low approval rate on recommended repairs (no context)

✅ The Solution

• AI tracks service history, sends timely reminders ("Oil change due!")
• Customers book via chat, bot provides service quotes instantly
• Sends updates during repair: "Inspection complete, found worn brakes - $450?"
• Shares pickup ETA, sends notification when car is ready
• Answers maintenance questions using your knowledge base

Real-World Example

Auto Repair Shop

The Scenario

"Bot: 'Hi Sarah, your 2019 Honda Civic is due for 60k mile service (oil change, filters, tire rotation). Normal price $180, but we have 15% off this week = $153. Book this week?' Sarah: 'Yes, do you have Thursday morning?'"

"Bot checks calendar, confirms 9am Thursday. Day before: reminder text. Morning of: 'See you at 9am! Drop-off at bay 2.' During service: 'Inspection complete. Your brake pads are at 20% life, recommend replacing now for $450. Approve?' Sarah approves via WhatsApp."

"2 hours later: 'Your Civic is ready! Total: $603. Pickup anytime.' Sarah picks up, pays, leaves happy. 3 months later: Bot sends next service reminder. She books again. Loyal customer created."

The Result